Shopping with us

  • Can I pay cash on delivery?

    Unfortunately we do not offer a cash on delivery service because we do not make the delivery ourselves.

  • Can I use my store credit and a promotional code on the same order?

    Unless otherwise indicated, our promotional codes cannot be used with your existing store credit balance. You may choose to use your store credit instead of a promotional code, however please be advised that the majority of our promotional codes expire within 7 days of issue we wouldn't want you...

  • How do I use my promotional code?

    Customers who have signed up for our newsletter receive exclusive offers, redeemable via a promotional code. To use your promotional code, simple add the qualifying number of products to your basket. Once on the basket page, you will see an area where a promotion code can be entered. Simply ent...

  • I have forgot my password, what shall I do?

    Don't worry, it happens. Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you contac...

  • I need some product advice, can you help me?

    Absolutely. We love what we sell, and are confident that you will too. Simply email or call our expert Customer Service team and they will guide you through choosing your beauty essentials.

  • What payment options do you have?

    We accept all major debit/credit cards including Visa, Visa Debit, Visa Electron, Mastercard, Switch, American Express, Discover, Solo, ApplePay and PayPal. We do offer the option to see prices displayed in many different currencies, however payment for our products and delivery services are alw...

  • Why have I been charged in Great British Pounds?

    All prices are shown in your local currency, this is so it is easy for you shop knowing the price in a currency that is relevant to you, but you will be charged in GBP, as we are a British company. Unfortunately we are unable to take payment in other currencies.