Delivery
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Can I have multiple delivery addresses?
You may deliver orders to as many addresses as you wish, however we must request that a separate order is created for each delivery destination. Separate delivery charges will apply to each address unless the order(s) are over our free delivery threshold. -
We are happy to send luxury products to shoppers in the services, however orders of this nature must abide by strict security measures. As advised by Royal Mail, please list the destination country as the UK, not the actual country destination. Example of a BFPO address: Address line 1: 1234567...
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If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confi...
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We will always email you to let you know when your order has left our warehouse, giving you peace of mind that your essential luxuries are on the way. Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existi...
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Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these period...
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Why haven't I received my order?
We do, on the odd occasion, experience delays with the service provided by Royal Mail and orders arrive later than intended. We understand how frustrating this can be, and for this we sincerely apologise. Royal Mail If you have experienced a delay with your order, please follow our step-by-step ...